Privacy Policy
Rise Financial, LLC is committed to protecting the privacy of visitors, consumers, applicants, and customers. This Privacy Policy explains the information we collect, how we use and disclose it, the choices available to you, and our practices for mobile phone numbers and SMS communications.
This Privacy Policy describes how Rise Financial, LLC collects, uses, protects, and discloses information in connection with our website, mortgage-related inquiries, loan services, customer service, and other authorized communications. By using our website or providing information to us, you acknowledge the practices described in this Policy.
Information We Collect
We may collect information that you provide directly to us, information generated through your interactions with our website or services, and information needed to respond to mortgage-related inquiries or provide requested services. The information collected depends on the nature of your request and relationship with us.
Personal Information
Personal information may include your name, email address, mailing address, telephone number, information submitted in an inquiry or application, communications with us, and other information you choose to provide. We collect only information reasonably necessary to respond to your request, provide services, maintain our records, or meet applicable legal and regulatory obligations.
Mobile Phone Numbers and SMS Information
When you provide a mobile phone number or opt in to receive text messages, we may collect your mobile phone number, SMS opt-in status, consent records, messaging preferences, and communications associated with that number. We use this information only as described in this Policy and as needed to provide requested communications or services.
How We Use Information
Rise Financial, LLC may use information to respond to inquiries, provide mortgage-related services, communicate about an application or request, provide customer support, maintain and improve our website and services, protect against fraud or misuse, comply with applicable law, and fulfill other purposes disclosed when information is collected or otherwise authorized by you.
SMS/Text Messaging
Rise Financial, LLC may send SMS messages to individuals who have provided the required consent. Messages may relate to mortgage inquiries, loan services, customer service, application updates, follow-up communications, and other authorized communications. Message frequency varies, and message and data rates may apply. SMS consent is not a condition of purchasing any goods or services.
SMS Consent
By opting in to SMS messaging, you consent to receive text messages from Rise Financial, LLC at the mobile phone number you provide. Your consent applies only to the communications described at the time of opt-in and in this Policy. We maintain SMS consent information to document and administer your messaging preferences.
How to Opt Out of SMS
You may opt out of SMS messages at any time by replying STOP to a message from us. After you opt out, you may receive a confirmation message. Opting out of SMS messages does not affect non-SMS communications or services that may be provided through other channels.
HELP and Customer Support
For assistance with SMS messages, reply HELP to a message from us or contact Rise Financial, LLC through the contact information provided on our website. You may also use those contact details to ask questions about your privacy choices or SMS preferences.
Information Sharing and Disclosure
We may disclose information as reasonably necessary to provide requested services, respond to your inquiry, maintain our operations, comply with law or legal process, protect rights and safety, or administer the website. We do not disclose personal information for purposes inconsistent with this Policy.
Mobile Information and SMS Consent Data
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Rise Financial, LLC will not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in data and consent information will be used only to provide the requested communications and services, administer SMS preferences, comply with applicable legal obligations, and for other purposes permitted by this Privacy Policy.
Service Providers
We may use service providers that support our business operations, website hosting, communications, recordkeeping, or customer service. These providers may access information only to perform services on our behalf and subject to appropriate contractual, legal, or operational safeguards. They are not authorized to use mobile phone numbers or SMS consent information for their own marketing or promotional purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain our business records, resolve disputes, enforce agreements, and meet applicable legal, regulatory, or reporting requirements. Retention periods may vary depending on the information and purpose involved.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support functionality, remember preferences, understand website activity, and improve the user experience. You may be able to manage certain cookie settings through your browser. Disabling cookies may affect the availability or functionality of some website features.
Your Privacy Rights
Depending on applicable law and the nature of your relationship with us, you may have rights to request information about personal information we hold about you, request corrections, or ask questions about our privacy practices. You may also manage SMS preferences by replying STOP to opt out or HELP for assistance. We will respond to privacy requests in accordance with applicable law.
Changes to This Privacy Policy
Rise Financial, LLC may update this Privacy Policy from time to time. Updates will be posted on this page, and the revised version will apply as of the date it is posted unless otherwise stated. We encourage you to review this Policy periodically.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your SMS preferences, please contact Rise Financial, LLC through the contact information provided on our website.